Frequently Asked Questions

Eden Roc Cap Cana is a 5-star luxury beachfront resort in Cap Cana, Punta Cana, Dominican Republic, offering suites, ocean-front bungalows, villas and residences along with dining, spa, and recreational facilities.

The property is situated on a private beach in Cap Cana, Punta Cana in the Dominican Republic.

The resort combines Relais & Châteaux membership, Green Key eco-certification, private pools in many accommodations, and four distinct restaurants on an exclusive Cap Cana beach.

There are four restaurants, including La Palapa (Italian, Sushi, Grill/BBQ for lunch and dinner), Blue Grill & Bar (pizza and international cuisine all day with kosher and gluten-free options), Mediterraneo (Mediterranean for dinner) and Riva Bar.

Mediterraneo Restaurant and Riva Bar require resort-elegant attire, while La Palapa follows a smart-casual dress code.

Guests can choose among Suites, Oceanfront Bungalows, and multi-bedroom Villas & Residences.

Yes, many villas and suites feature their own private pools.

After booking, guests receive an email up to 72 hours before arrival with online registration instructions; a passport copy and the credit card used for booking must be presented at check-in.

Check-in runs from 15:00 and check-out is before 12:00 noon; early check-in or late check-out is subject to availability and may incur a fee.

Yes, the property offers both contactless check-in and contactless check-out options.

Expedia lists a minimum check-in age of 18, while Booking.com states there is no age requirement.

Yes, airport transfers can be arranged for a surcharge if guests contact the property at least 48 hours before arrival.

The full-service spa includes outdoor treatment areas, a sauna, hot tub, Turkish bath, and a range of body treatments.

There are two swimming pools on site.

Yes, the resort sits directly on its own private white-sand beach.

Facilities include a tennis court, fitness centre, and proximity to the Punta Espada golf course (within 3 km).

Yes, the resort lists dedicated areas for Celebrations as well as Meetings & Events.

A ‘Special Offers’ section is provided on the official website for current promotions.

Yes, complimentary Wi-Fi is available throughout the property.

On-site parking is free for guests.

Yes, dogs are welcome free of charge; up to two pets are allowed, and water bowls, pet-sitting, and grooming services are offered.

Service animals are welcome and are exempt from fees.

Children of all ages are welcome; children 0–3 eat breakfast free, free cribs and rollaway beds are available, and a kids club operates on site.

For children aged 4–16, an extra bed costs US$145 per child per night.

American Express, Visa, Mastercard, Maestro, and cash are accepted.

Guests must show a photo ID and the credit card used for booking, matching the cardholder’s name.

Yes, Eden Roc Cap Cana participates in the Green Key program from the Foundation for Environmental Education.

The property is a member of Relais & Châteaux.

Breakfast is available in continental, kosher, American, and buffet styles.

The rules state only dogs are allowed, with a limit of two per stay; further details can be requested from the property.

Yes, Blue Grill & Bar lists kosher options, and kosher breakfast is available.

Yes, a staffed kids club is available and has been highlighted positively by guest reviews.

Cribs can be requested free of charge, subject to availability.

Pets stay free of charge.

Cancellation and prepayment terms vary by accommodation type; guests should review the conditions shown for their booking dates.

Guests receive contact information in their booking confirmation and should use it to organise services such as airport transfers.

Yes, Blue Grill & Bar offers gluten-free options.

Yes, a maximum of two dogs per stay is permitted.

Yes, rollaway or extra beds are free, except for the extra-bed fee of US$145 per night for children aged 4–16.

Yes, the property notes the Punta Espada golf course is located within 3 km.

The resort features 68 accommodations, including private-pool suites, beachfront suites, oceanfront bungalows, and multi-bedroom villas and residences.

Yes, Eden Roc Cap Cana provides babysitting services for an additional fee; arrangements can be made directly with the resort prior to or during your stay.

Yes, guests driving electric cars can use the on-site electric car charging station located in the parking area.

Yes, bicycle rentals are available, allowing guests to explore the Cap Cana surroundings at their own pace.

Several individually decorated suites and villas come with private indoor hot tubs in addition to their private pools.

Yes, the resort offers both a beach bar and a poolside bar where guests can enjoy beverages and light bites while relaxing by the ocean or pool.

Yes. Eden Roc Cap Cana’s gym schedules both fitness classes and yoga sessions for guests.

Yes. Guests can choose either complimentary self-parking or complimentary valet parking on site.

Yes. Beach massages are available on the property’s private beach, allowing guests to relax by the ocean.

Yes. In addition to two outdoor pools, the resort features a dedicated children’s pool.

Yes. Eden Roc Cap Cana hosts designer stores on site for guests who wish to shop during their stay.

Yes. All guest rooms are equipped with a tea/coffee maker for your convenience.

Each of the 65 individually decorated rooms features premium Egyptian-cotton bedding, a pillow menu, 42-inch plasma TV with cable channels, rainfall shower, deep-soaking tub, designer toiletries, wardrobes/closets, and separate sitting areas. Many rooms also offer private indoor hot tubs and private pools.

Yes. All guest rooms provide their own patio or outdoor sitting area, giving guests a private space to relax outside.

Yes. The resort’s beach club features a Blue Flag certified private beach that meets international environmental and safety standards.

Yes. An infinity pool was recently added to the beach club, providing ocean-view swimming alongside the private beach.

The on-site kids club welcomes children aged 4 to 12 years old.

Yes. Eden Roc Cap Cana has been awarded Two MICHELIN Keys, becoming the first hotel in the Dominican Republic to receive this honor.

Introduced in May 2021, the Eden Roc Lifestyle program is a resort-wide wellness initiative focused on cultivating relaxation and well-being for guests and the surrounding community.

Yes. Guests can take part in horseback riding excursions that explore the Cap Cana coastline and nearby trails.

The resort’s full-service wellness center is called Solaya Spa.

Yes. Expedia designates Eden Roc Cap Cana as a VIP Access property, meaning eligible Expedia members may receive extra in-stay perks such as possible room upgrades, early check-in, or late check-out when available.

Yes. Eden Roc Cap Cana is described as the Dominican Republic’s only hotel that holds membership in Relais & Châteaux.

The resort’s recently introduced Villas & Residences range from 3 to 11 bedrooms, with the largest offering up to 11 rooms.

Yes. Eden Roc Cap Cana lists golf clubs on site, so guests can rent the equipment they need for rounds at the nearby Punta Espada Golf Course.

The resort lists “Direct Booking Benefits,” which include exclusive perks, premium inclusions, and the reassurance that you are receiving the best available value when reserving through Eden Roc Cap Cana’s official channels.

Yes. The resort’s culinary program includes a visiting celebrity chef series that brings renowned chefs to create special dining experiences for guests.

BLUE Grill & Bar offers a Nikkei-themed menu, blending Japanese and Peruvian influences alongside its broader international offerings.

Yes. The resort’s private beach is equipped with sun loungers that guests can use while enjoying the shoreline.

Yes. Eden Roc Cap Cana offers pet-sitting services and pet grooming, along with complimentary food and water bowls for canine guests.

Cap Cana covers roughly 30,000 acres and features beaches, cliffs, tropical forests, a marina, and the Punta Espada golf course.

Yes. The 30,000-acre Cap Cana community that hosts Eden Roc Cap Cana includes its own marina, giving guests convenient access for boating and yachting.

Yes. The resort lists an “Eden Roc Guest Privileges” program that grants in-house guests exclusive experiences and benefits; full details are available in the dedicated privileges section or directly from the property.

Yes. The resort promotes a “Solo Travel Escape Package,” which includes daily breakfast, a signature experience, and a rejuvenating spa ritual for guests travelling alone.

No. The Expedia listing specifies that buffet breakfast is offered for an additional surcharge, so breakfast is only included when a special package explicitly states it.

Guests can reach Eden Roc Cap Cana by phone at +1 809 469 7469, toll-free from the U.S. at +1 833 333 6762, or by email at info@edenroccapcana.com.

Yes. All accommodations include hypo-allergenic bedding, ensuring a comfortable stay for guests with sensitivities.

Yes. The Cap Cana coastline offers kayaking, scuba diving, and snorkeling opportunities, and the resort can assist guests in arranging these activities.

Yes. Guests can embark on mountain-biking adventures on trails located close to Eden Roc Cap Cana.

Check-in is available from 3:00 PM and the front desk accepts arrivals up to 12:00 AM (midnight).

The number of cribs and rollaway beds permitted varies by accommodation type; each request is subject to availability and will be confirmed when you select your room category.

The Expedia listing notes that VIP Access members may enjoy complimentary in-stay benefits, including potential free room upgrades, early check-in, and late check-out when available.

The resort is situated close to the Hoyo Azul cenote and the equestrian center Los Establos Cap Cana, while Punta Espada Golf Course lies within approximately 3 km.

Guests can book sports massages, body scrubs, body wraps, and other wellness treatments delivered in both indoor and outdoor treatment areas at Solaya Spa.

The Expedia listing shows Eden Roc Cap Cana with an overall guest score of 9.6 out of 10 from 173 verified reviews.

On Booking.com, the resort holds an overall rating of 9.3 out of 10, with its location specifically rated 9.9 out of 10 by recent guests.

The Beach Club gives guests direct access to Eden Roc Cap Cana’s Blue Flag–certified private beach and now features an ocean-view infinity pool.

Yes. Each of the 65 individually decorated rooms is equipped with a memory-foam bed, complemented by Egyptian-cotton sheets and a pillow menu for enhanced comfort.

No. The resort’s pet policy allows only dogs (maximum two per stay); cats and other animal types are not accepted.

The “Endless Summer” promotion invites guests to enjoy Eden Roc Cap Cana’s private Blue Flag beach and warm Caribbean climate. Full terms, eligible travel dates, and package inclusions can be found in the Special Offers section of the resort’s official website.

Yes. Solaya Spa includes a Turkish bath in addition to a sauna, hot tub, and indoor and outdoor treatment areas.

Yes. Eden Roc Cap Cana supplies beach umbrellas along with sun loungers for guests on its private shoreline.

Yes. The on-site Solaya Spa includes manicure and pedicure treatments, so guests can book full nail services during their stay.

Yes. Every accommodation at Eden Roc Cap Cana includes a pillow menu, so guests can select their preferred pillow type for added comfort.

Mediterraneo Restaurant is led by Executive Chef Gianluca Re Fraschini.

Yes. The official website includes a sign-up option where you can submit your contact details to receive Eden Roc Cap Cana’s latest news and promotional offers.

Eden Roc Cap Cana lists official accounts on Facebook, Instagram, LinkedIn, Twitter, and YouTube.

Yes. The Virtuoso logo appears on the resort’s official site, indicating that Eden Roc Cap Cana is part of the Virtuoso network.

Yes. Eden Roc Cap Cana supplies guests with their own electric golf cart, making it easy to travel between suites, dining venues, the beach club, and other facilities on the property.

All accommodations are stocked with Acqua di Parma bath products, offering guests premium toiletries during their stay.

Yes. The resort features “Cenote Moments,” allowing guests to dine or meditate inside Eden Roc Cap Cana’s own ancient cenote for an atmospheric experience.

Yes. Each suite, bungalow, and villa is equipped with a Nespresso coffee machine in addition to tea-making facilities.

Yes. Guests can reserve wine-cellar tastings and enjoy an omakase-style culinary theater as part of the resort’s diverse dining options.

The Punta Espada Golf Course is a Jack Nicklaus Signature design, offering world-class play within about 3 km of the resort.

Yes. The resort displays a Condé Nast Traveler Readers’ Choice Awards 2024 badge, indicating it has been honored by the publication.

Yes. The on-site parking area includes spaces adapted for guests with reduced mobility, and they are complimentary.

Yes. The resort lists a tennis court among its recreational facilities, allowing guests to play tennis during their stay.

Yes. The resort lists dedicated wedding services, allowing couples to hold their ceremony and reception at venues throughout the property.

Yes. Solaya Spa’s menu specifically includes deep-tissue massages alongside aromatherapy and other body treatments.

Yes. Solaya Spa’s treatment menu specifically lists aromatherapy sessions, enabling guests to enjoy essential-oil therapies during their visit.

Solaya Spa houses twelve treatment rooms and incorporates an aqua garden along with a dedicated hydrotherapy area that includes a sauna and a hammam.

Yes. Guests have access to a state-of-the-art fitness centre that provides both strength-training and cardio equipment.

Yes. Eden Roc Cap Cana notes that canine guests receive a complimentary pet basket along with food and water bowls.

Relais & Châteaux is described as an exclusive collection of more than 520 charming hotels and gourmet restaurants in 60 countries. Eden Roc Cap Cana is the Dominican Republic’s only Relais & Châteaux member hotel.

The property’s accommodations are surrounded by lush greenery, verdant gardens, lagoon-style pools, and oceanfront panoramas. The resort offers multiple styles of accommodations within this setting.

Eden Roc Cap Cana states that its chefs, cooks, and sommeliers practice their art with respect for the environment and good living. This philosophy is highlighted in the resort’s dining section.

The Punta Espada golf course is described as featuring breathtaking scenery of cliffs, beaches, and waterfalls. Its Jack Nicklaus Signature layout is presented as a setting for inspired play.

The resort describes the Dominican Republic as rich in culture, history, and natural treasures, including white sand beaches, lush vegetation, and warm weather. It also notes that the country occupies two-thirds of La Hispaniola.

Yes. Non-smoking rooms are listed among the resort’s popular facilities in the Booking.com property information.

Yes. The official website describes Eden Roc Cap Cana as a unique and secluded property within the exclusive Cap Cana community. It also states that the Oceanfront Bungalows offer complete privacy.

The Booking.com area information lists Juanillo Beach at 2.7 km and Puntacana Resort & Club Beach at 8 km from the property. The listing notes that these are shortest estimated walking or driving distances and actual distances may vary.

The Booking.com listing shows category scores including Staff 9.9, Facilities 9.1, Comfort 9.5, and Value for money 8.9. Other category labels appear in the retrieved text but are incomplete.

The Booking.com area information lists Café Santo Domingo at 11 km, Coco Bongo Punta Cana at 21 km, and Imagine Punta Cana at 22 km. The listing notes that distances are shortest estimated walking or driving distances and may vary.

The Booking.com area information lists Bavaro Adventure Park at 17 km and Freshwater Lagoons at 9 km. It notes that displayed distances are estimated and actual distances may vary.

The Booking.com listing shows room categories including Luxury Pool Junior Suite, Luxury Pool One-Bedroom Suite, Luxury Pool Family Suite, Beachfront Two-Bedroom Suite, Beachfront One-Bedroom Suite, Two-Bedroom Villa, and Suite.

Both La Palapa by Eden Roc and Blue Grill & Bar are listed with family-friendly, traditional, modern, and romantic ambience options in the Booking.com area information.

The Expedia listing states that Green Key measures a property’s impact on one or more areas, including the environment, community, cultural heritage, and the local economy.

No. Eden Roc Cap Cana accepts special requests during the booking process, but the property states that all special requests are subject to availability and additional charges may apply.

The Booking.com listing states that couples particularly like the location. They rated it 9.0 for a two-person trip.

Eden Roc Cap Cana has two distinct resort areas: the inland Boutique Suite segment and the Eden Roc Beach Club. The Boutique Suite segment is about 300 meters from the Beach Club and includes 34 stand-alone Suites & Villas, while the Beach Club area is surrounded by 26 Beachfront Two Bedroom Suites and 5 Oceanfront Pool Bungalows.

Yes. Eden Roc Cap Cana lists 24-hour in-suite dining among its resort amenities.

Direct booking inclusions include private round-trip airport transfers from Punta Cana International Airport, a complimentary welcome drink, and a refreshing towel on arrival. Guests also receive a personalized in-suite welcome amenity with champagne or prosecco and fruit.

Yes. Eden Roc Cap Cana states that additional charges apply for select activities and excursions. Guests are directed to the resort’s current experiences page or guest experience team for details.

Yes. The resort says its staff can arrange excursions tailored to guests’ interests and passions. Examples mentioned include mountain biking, scuba-diving lessons, and catamaran sailing cruises.

Eden Roc Cap Cana lists 3 bars among its resort amenities.

Yes. The direct-booking benefits state that an in-suite dining breakfast option is available, with a delivery fee applying.

Direct bookings include access and priority reservations at Punta Espada Golf, described as an 18-hole Jack Nicklaus Signature course. Activities and consumptions are available for additional fees.

The Experiences page directs guests to a current experiences link for available activities. Guests can also contact the guest experience team for more information.

Yes. The resort describes its 34 stand-alone pool suites as having generous interiors and relaxation areas ideal for an in-suite spa experience.

Eden Roc Cap Cana describes its style as blending the standards of the French and Italian Rivieras with the warmth and charm of the Caribbean.

Yes. Riva Bar offers vintage-style cocktails accompanied by live piano music, adding an elegant 1960s Riviera ambiance to the experience.

The nearby Punta Espada Golf Course—a Jack Nicklaus Signature layout situated within the 30,000-acre Cap Cana community—is described as the No. 1 golf course in the Caribbean.